Dhai88 FAQ — All Your
Answers Right Here

No. Under dhai88 policy, each person is allowed only one account. Attempting to create multiple accounts may result in permanent suspension of all accounts and forfeiture of any bonuses and winnings.

On the login page, click the "Forgot Password?" option. Enter your registered mobile number or email and you will receive an OTP or reset link. Use the OTP to set a new password. The entire process takes under 3 minutes.

Account verification (KYC) is in place to protect you, ensuring no one can open an account using your identity. You will need to submit a photo of your NID or passport before your first withdrawal. Verification is typically completed within 24 hours.

Yes. If you need to take a break for a while, you can contact us via live chat to temporarily suspend your account. If you'd like to close it permanently, you'll find the self-exclusion option in Settings. Visit our Responsible Gaming page to learn more.

Dhai88 supports all the most popular payment methods in Bangladesh:

• Mobile Banking: Mobile Banking, Nagad, Rocket, Upay
• Bank Transfer: Net Banking & NPSB
• Crypto: USDT, BTC (selected options)
• Minimum Deposit: As low as BDT 200

In most cases, deposits are credited instantly. Mobile banking deposits (Mobile Banking/Nagad/Rocket) typically complete within 1–5 minutes. Bank transfers may take 15–30 minutes. If more than 30 minutes have passed, please contact Live Chat.

Withdrawals on dhai88 are fast and straightforward:

• Mobile Banking/Nagad/Rocket: 15 minutes to 2 hours
• Bank Transfer: 2–24 hours
• Minimum Withdrawal: BDT 500
• If KYC is verified before your first withdrawal Fastest processing available

Dhai88 does not charge any deposit fees. However, your payment provider (such as Mobile Banking or your bank) may apply their own transfer fees. dhai88 also does not charge any additional fees on withdrawals, though standard charges from the payment channel may still apply.

If a withdrawal has been pending for more than 24 hours, first check that your KYC verification is complete and that all bonus wagering requirements have been met. If the issue persists, contact live chat with your transaction ID and our team will resolve it promptly.

To withdraw bonus funds, you generally need to meet a specific wagering requirement. For example, a 20x wager means you must bet 20 times the bonus amount. Conditions vary by bonus — check the promotions page for full details.

Dhai88 cashback bonuses are awarded on a daily or weekly basis. If you have a net loss on any given day, a set percentage of that loss is returned to your account. Cashback rates may vary depending on your VIP tier.

Yes, dhai88 has a referral program. When someone registers through your referral link and makes their first deposit, you'll receive a bonus. Full terms and conditions for the referral program can be found on the Promotions page.

Dhai88 offers a vast game library:

• Slots: Over a thousand slot games, including jackpot slots
• Live Casino: Including baccarat, roulette, blackjack, live dealer, and more
• Sports Betting: Cricket, Football, Tennis, Kabaddi
• E-Sports: CSGO, Dota 2, LOL
• Fishing Games: Exciting Fishing Arcade

Yes. All games at dhai88 use third-party audited RNG (Random Number Generator) technology, meaning the outcome of every spin or bet is completely random and cannot be predicted in advance. Our game providers hold internationally recognized fair play certifications.

Dhai88 Sports Betting covers all the sports Bangladeshis love. Cricket fans will find every major tournament including IPL, BPL, and the T20 World Cup. Football coverage includes the Premier League, Champions League, La Liga, and other top leagues worldwide. Live betting lets you place bets while the action is happening.

If a game won't load, start by clearing your browser cache and refreshing the page. Check your internet connection. If the issue continues, try a different browser or device. If a game crashes mid-session, your balance is protected and the system automatically handles any incomplete rounds.

Dhai88 uses 256-bit SSL encryption, equivalent to international banking standards. All your personal data and transactions are fully encrypted. Enabling two-factor authentication (2FA) adds an extra layer of protection against unauthorized account access.

Download the dhai88 app directly from our website:

• Android: Download the APK file from the download page and install it (make sure Unknown Sources is enabled)
• iOS: Open our site in Safari and tap Add to Home Screen
• The app offers all the same features as the browser, with a smoother overall experience

If you notice any unrecognized logins or transactions on your account, change your password immediately. Contact our 24/7 live chat and request a temporary account lock. dhai88 will never ask for your password via email or SMS — any such message is likely a phishing attempt.

The dhai88 VIP program rewards you with points as you play. The more you play, the higher your VIP tier. Higher tiers unlock better cashback rates, faster withdrawals, a dedicated account manager, and exclusive bonuses.

Dhai88 customer support is available 24/7, 7 days a week:

• Live Chat: The fastest way — click the button at the bottom right corner of the site
• Email: [email protected] — responses typically within 2–6 hours
• Telegram: Join the official Telegram channel

When reaching out to support, have your account ID and a description of the issue ready.

If you have a complaint, start by explaining the issue in detail via live chat. If it remains unresolved, follow up by email. The dhai88 complaints resolution team will respond within 72 hours. For complex matters, complaints can also be escalated to the licensing authority.